Privacy Policy

1. Introduction

MyWebAccess is a service provided by MyVision Oxfordshire, a registered charity (Charity Number: 1140556) and company limited by guarantee (Company Number: 07465300). We are committed to protecting your privacy and handling your personal data responsibly.

This privacy policy explains how we collect, use, store, and protect your personal information when you use MyWebAccess services, visit our website, or interact with us.

2. Data Controller

MyVision Oxfordshire is the data controller for the personal data we process. If you have any questions about this policy or our data practices, please contact us:

• Email: [email protected]
• Address: MyVision Oxfordshire, Bradbury Lodge, Gordon Woodward Way, Oxford, OX1 4XL

3. Information We Collect

We may collect the following types of personal information:

Information you provide directly:

• Name and contact details (email address, phone number)
• Company or organisation name
• Information submitted through contact forms
• Website URLs submitted for accessibility audits
• Payment information (processed securely by our payment provider)

Information collected automatically:

• IP address and browser type
• Pages visited and time spent on our website
• Referring website addresses
• Device information

4. How We Use Your Information

We use your personal information for the following purposes:

• To provide accessibility audit services and deliver reports
• To respond to enquiries and provide customer support
• To process payments and manage accounts
• To send service-related communications
• To improve our website and services
• To comply with legal obligations

5. Legal Basis for Processing

We process your personal data based on the following legal grounds:

• Contract: Processing necessary to perform our services
• Legitimate interests: To improve our services and communicate with you
• Consent: Where you have given explicit consent for specific purposes
• Legal obligation: Where required by law

6. Data Sharing

We do not sell your personal data. We may share your information with:

• Service providers who assist in delivering our services (e.g., hosting, payment processing)
• Professional advisers where necessary
• Law enforcement or regulatory bodies when required by law

All third parties are required to maintain the confidentiality and security of your data.

7. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements.

• Contact form submissions: 2 years
• Client account data: Duration of relationship plus 6 years
• Audit reports: 6 years after completion

8. Your Rights

Under data protection law, you have the following rights:

• Access: Request a copy of your personal data
• Rectification: Request correction of inaccurate data
• Erasure: Request deletion of your data in certain circumstances
• Restriction: Request restriction of processing
• Portability: Request transfer of your data
• Objection: Object to processing based on legitimate interests
• Withdraw consent: Where processing is based on consent

To exercise any of these rights, please contact us at [email protected].

9. Cookies

We use cookies to improve your experience on our website. For detailed information about the cookies we use, please see our cookie notice below.

Essential cookies:

Required for the website to function properly. These cannot be disabled.

Analytics cookies:

We use Google Analytics to understand how visitors interact with our website. This helps us improve our services. You can opt out of analytics tracking.

10. Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. This includes encryption, secure hosting, and access controls.

11. Changes to This Policy

We may update this privacy policy from time to time. Any changes will be posted on this page with an updated revision date.

12. Complaints

If you have concerns about how we handle your personal data, please contact us first. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.